Currently Browsing : Michael Railton

Insights from the African retail credit market 0

Posted on 14, January 2014

in Category bsg insight, practitioner experience


On a recent engagement for a global retail bank, I was lucky enough to have the opportunity to travel to 10 of the African countries in which they operate. The project entailed examining the source of poor debt quality in the region and focused on collections and recoveries operations. Following a three month project, we noted a number of common issues facing banks across the 10 countries. It is felt that overcoming these issues will offer significant benefits in terms of portfolio profitability, debt quality and customer service to name a few, but is it as simple as that? Lack [&hellip

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Collaboration: The key to successful distributed development 2

Posted on 17, June 2013

in Category bsg insight, practitioner experience, tools and techniques

Overcoming the challenges of distributed development

by Michael Railton Challenges are just opportunities to think differently Offshoring has its horror stories. Many of them resulting from putting the desire to drive cost down ahead of the desire to deliver against business benefit. Throwing specs “over the fence” may be cheap, but there is often significant business upheaval in the wake of a poorly built software system. The cost of correction (in the software) and disruption (in the business) is often significantly greater than would’ve been incurred had a smarter approach to working as a team been pursued from the outset. Effective collaboration within distributed development teams is [&hellip

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