Insights from the African retail credit market 0
Posted on 14, January 2014
in Category bsg insight, practitioner experience
On a recent engagement for a global retail bank, I was lucky enough to have the opportunity to travel to 10 of the African countries in which they operate. The project entailed examining the source of poor debt quality in the region and focused on collections and recoveries operations. Following a three month project, we noted a number of common issues facing banks across the 10 countries. It is felt that overcoming these issues will offer significant benefits in terms of portfolio profitability, debt quality and customer service to name a few, but is it as simple as that? Lack [&hellip