Successful change is about the who, rather than the what, why or how 0

Posted on 19, October 2011

in Category bsg insight

A change that meets 80% of requirements, but is 100% embedded in the business will deliver more benefit than a change that meets 100% of requirements, but is not embedded in the business. In order to embed the change, stakeholders need to feel a sense of engagement from its inception all the way through to delivery. While the message and the way it’s communicated are important, if stakeholders are neglected during the change implementation, they will feel disconnected, less engaged and potentially hostile. Proactively involving stakeholders throughout the change journey will enable the organisation to build a case for change throughout the project rather than foist it on the organisation as the final steps of implementing new business processes or software.